Helpline and Telephone Support Coordinator
Salary: £33,000
Hours: 36 hours (full-time)
Location: Glasgow or Edinburgh with flexible working
Deadline: Monday 1st June (9am)
LGBT+ Helpline Scotland and our telefriending service provide vital emotional support, information, connection and reassurance to LGBTQ+ people across Scotland. For many people, these services are a lifeline, offering a safe space to talk openly, reduce isolation, and access support that understands LGBTQ+ lives and experiences.
This role will lead the re-design, development, and delivery of our national phone support services. The postholder will oversee day-to-day delivery while also helping shape the next phase of the service’s development, with a strong focus on building and strengthening a sustainable volunteer-led model.
About LGBT Health and Wellbeing
LGBT Health and Wellbeing was established in 2003 to improve the health and wellbeing of LGBTQ+ people across Scotland.
We are a national charity providing support services and community spaces that help people stay well, reduce isolation, and feel more connected.
We are recognised as a trusted and credible voice on LGBTQ+ health and wellbeing, particularly in areas such as mental health, trans wellbeing, and the experiences of LGBTQ+ elders.
At the heart of our work is a simple aim: a Scotland where LGBTQ+ people thrive, no matter who we are
You can read more about our work and impact in our latest Impact Report.
About the role
The role combines operational coordination, volunteer development and service transformation. Alongside supporting the delivery of high-quality emotional support, the Coordinator will help strengthen systems, processes, training, volunteer structures and community pathways to ensure the service remains responsive, safe and sustainable for the future.
LGBT+ Helpline Scotland has a proud history spanning more than 50 years. As we continue to evolve the service, we are committed not only to meeting current and emerging community need, but also to honouring the legacy of a service that has supported generations of LGBTQ+ people across Scotland.
About you
This is an opportunity for someone who is compassionate, organised and values-driven to help shape an essential national LGBTQ+ service at an important moment in its history.
Application
Find the job description and person specification in the Candidate Pack, and fill the Application Form to return to Lauren at Lauren.Elder@lgbthealth.org.uk.
We invite all applicants to complete our optional Diversity Monitoring Form. This anonymous form is not linked to your application and won’t affect the recruitment process, but it helps us make sure our work and opportunities are inclusive and accessible to everyone in our community.
Deadline: Monday 1st June (9am)
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